Privacy, terms & legal

RouteBack Mobility Ltd collects only the information needed to quote and deliver your transfer: your name, email address, optional phone number, and journey details. Newsletter sign-ups are used solely to tell you when the service or app is available to you.

We never sell your data. Journey details are shared with the assigned driver for the purpose of completing your trip. You can request a copy or deletion of your data at any time by emailing hello@route-back.com.

By booking a RouteBack transfer you agree to provide accurate pickup details and to be ready at the agreed time. Prices quoted at booking are fixed unless the journey materially changes.

Bookings may be cancelled free of charge up to 12 hours before pickup. Transfers are carried out by licensed private hire operators; RouteBack acts as the booking platform.

RouteBack Mobility Ltd, registered in England & Wales. RouteBack App is a product of OJ Solutions. Contact: hello@route-back.com.

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